More than 5,000 complaints lodged by candidates and other clients of the Joint Admissions and Matriculation Board have been resolved within five days, following a personal intervention by the Board's new Registrar, Prof. Segun Aina.

The Registrar relocated his office to the Board's Service Compact with All Nigerians Unit, where he personally reviewed complaints from candidates and other JAMB clients, prompting the swift resolution of the backlog.

The Board's Acting Director of Public Affairs and Protocol, Dr Fabian Benjamin, disclosed this in a statement issued on Sunday, noting that the intervention formed part of the Registrar's broader push to improve service delivery.

Benjamin explained that Aina has made "Service at Heart" the second of five enduring pillars guiding his administration, a move he said reflects the Registrar's focus on improving JAMB's responsiveness to candidates.

Aina also directed SERVICOM Desk Officers to adopt a holistic approach to complaints, instructing them to address genuine cases promptly rather than allow them to accumulate.

The complaints spanned registration, examination, admission, and other JAMB related processes. Among them were difficulties faced by candidates trying to generate profile codes after losing access to phone numbers used during previous registrations, as well as biometric verification challenges, including failures recorded during registration or the Unified Tertiary Matriculation Examination.

The Registrar further reviewed cases linked to the Central Admissions Processing System, covering candidates who lost phones or SIM cards, those who switched from Direct Entry to UTME, and graduates whose names were missing from the National Matriculation List.

Other issues resolved included payment related complaints, examination venue concerns, e PIN challenges, technical difficulties, and problems with document uploads. The Board also attended to requests for corrections to candidates' names, dates of birth, states of origin, and local government areas.

Benjamin stated that Aina's presence at the SERVICOM Unit allowed him to directly review complaints and identify the root causes delaying their resolution.

According to the Board, the exercise forms part of Aina's wider effort to improve the experience of candidates and members of the public who interact with JAMB, and is expected to make the complaint resolution process more responsive and accessible going forward.